Shipping & Returns


Quick Easy Shipping & Returns


Shipping Information

Gear Assist is always looking to better our shipping prices and options. We will continuously provide the world's best methods to ship your American Patriot Morale Gear and Patches.

Please know that all our shirts are made-to-order. Orders are sent to production within 24 hours from the time your they are placed. After 24 hours, we can no longer try to cancel your order. Please bear in mind that production time may take 5-7 business days plus 3 business days for shipping, but delays may occur during holidays.

Each item sent is packaged with care to be sure that you are provide with the best quality item from our warehouse to your door.

Thank you for being a part of Gear Assist.

Fast & Easy Returns Policy

If we find that your graphic-tee print has a mistake, we'll send you a new one.   It's that simple.

Despite being almost perfect, we do sometimes make mistakes. The print can be off-center, too faded, or the wrong size.

1. How do I Return/Exchange a shirt?

First contact us at GearAssistCS@gmail.com with a photo of the mistake. If we find that we made the mistake we will fix the issue & you wont even need to send the original shirt back!

2.  What about dye-sublimation prints?

While white streaks are generally unavoidable with this high-speed technology, we'll redo anything that could have been done better!

3.  What about non-apparel items?

Email us to coordinate.  It's not hard.


The Long Full Returns Policy


Gear Assist Patriotic Tactical Morale Gear offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment so the length of production time may range from 5 to 7 business days from the time the order was placed. Due to the nature of dye-sublimation printing, production may sometimes be delayed.

ALL our T-shirts, Tank Top’s, Racer’s and Hoodies are made-to-order. We do not hold inventory or stock.

If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to GearAssistCS@Gmail.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.

Returns

It is very important that you read the description of each item before you place your order. There is a sizing chart available on site so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form. We normally send your order information immediately to production facility but if you contact us within the indicated time frame, we will still be able to make your requested amendments.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!

Refunds (if applicable)

Gear Assist Patriotic Tactical Morale Gear gives refunds as store credits only.

You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.

You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.

However, we cannot process refunds as store credits for the following:

* Items purchased while on sale

* Gear

* Accessories

* Gift cards

Cancellations

Please place your order carefully. You must contact our support should you wish to cancel your order. Our CS staff will try to intercept the order before it goes into production. However we do not guarantee we will be able to do so.

Shipping

We use the standard shipping method of 3-5 business days from the day the item was released from production. The shipping fee will be included in your final bill, unless it was waived due to some promotion. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.

Shipping and Delivery

At this time, Gear Assist Patriotic Tactical Morale Gear ships merchandise to locations within the United States and U.S. territories. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.

Gear Assist Patriotic Tactical Morale Gear staff will do it's best to help resolve any issues, and achieve total customer satisfaction.

Want To Read our Frequently Asked Questions? Click Here.